What Others Say About Us
Doug's team delivered what they said they would, and actually ready before our closing ...
Fantastic! Highlands delivered what they said they would, and actually ready before our closing date. Most impressive - they were available for my questions all hours of the day and night. Professional and responsive.
Two weeks into our closing process, the bank we were working with decided they could not help us. They recommended we try Doug to try and get the process done in two weeks. He met with us that night, and two weeks later, we closed on our house right on time!
Highly recommend Doug Shoemaker and his team!! They were very helpful and went above and beyond my expectations! I will be using them again with our next home purchase. These guys actually cared!
Doug was extremely helpful and talked with until all our questions were answered. He went over all our options with us and explained all the paperwork before we signed.
Doug was very helpful during our home buying process. We had some unique situations and he was honest and knowledgeable through the whole process. I would definitely recommended Doug and his team to anyone trying to purchase a home!!!
Being new to the area Doug was not only helpful on a professional level, he also ...
My experience with Doug Shoemaker was excellent, he was very professional in helping my husband and I secure a VA home loan. The whole process went very smooth and quick. Being new to the area Doug was not only helpful on a professional level, he also gave us some good tips on points of interest and places to eat in the area. We would highly recommend him to others as he came highly recommended to us by my husbands coworkers.
Doug was attentive, responsive, and completely thorough in processing our loan.
Doug was attentive, responsive, and completely thorough in processing our loan. He delivered what he promised and was trustworthy and helpful throughout our process from out of state.
Doug and his staff are to be commended.
Outstanding customer service and support through out the entire process. Doug and his staff are to be commended. They have set a new standard for the mortgage industry. While many others passed us up or marginalized us Doug's team did a remarkable job.
User from 62208
Doug's Staff is a close knit group and I can definitely say ...
Doug is a consummate professional. He answered all of my questions in a timely manner and was very knowledgeable about the financial part of the home buying experience. They are a close knit group and I can definitely say that they are there to serve the customer. Doug and Deb kept all lines of communication open for meto sak questions which helped me feel comfortable about buying my first home..
Chelsea Agnew from 62226
They were such a relief after all the trouble I went through with the other company!
Doug and his Team were so wonderful to work with!! I started my home buying process with a different lender that was a complete nightmare to work with. I found out the day before closing that I would not be able to close on time and that it may take another 20 days (after they had already been working on it for 45 days). My realtor stepped in and recommended that I talk with Doug. He called me right away and I could tell in just a short conversation that he was very knowledgeable and experienced in the business. Doug and his team were very personable, responded to any questions right away, and were able to get me to closing in just 1 week!!! I am so thankful for the service they provided. They were such a relief after all the trouble I went through with the other company! I highly recommend Doug and his team!!
Among all the other things they are great at, they were able to expedite our closing ...
Doug and Deb were awesome throughout our mortgage process. They are extremely knowledgeable in all aspects of the process and were there for us when we needed questions answered. They are down to earth people who explained the whole process to us in great detail. Among all the other things they are great at, they were able to expedite our closing situation!We would highly recommend these wonderful people to anyone looking to buy a new house! Thank you Doug and Deb!!!
mehochko from 62269
This was out first home buying experience. We just moved to Illinois and knew nobody. Doug answered every question thoroughly in terms us first timers could understand clearly. Buying a home is a HUGE decision and we knew we made the right one after talking with Doug. He literally bend over backwards to make the process smooth and successful. It was reassuring to know that we could contact him any time to discuss the process and status of our loan.